Explain to me..... why it says "out for delivery" on tracking and yet.... at 6:55pm Friday, my package is magically back at there FedEx facility??? Was instead delivered Saturday? I just want to say that the Supervisor, Cheryl, at this FedEx Station is awesome. I have spent 9 hours today on the phone with a number of different people at FedEx regarding a package that was sent in an emergency from California to Juneau AK. The package was not delivered when it was supposed to be and I had to call FedEx every hour to find out what was going on. Finally, after 9 hours, they let me talk to the hub at Juneau, and from there Cheryl took over and things were fine. I still will never trust FedEx again, but I want everyone to know that Cheryl is the only person who seemed to care about the situation and she should be commended for her work. I've been sitting at my house for 2 days now waiting for a package that requires a signature. The first day the tracking said expect it by noon. Second day I called and was told it would be her by 8pm. According to the tracker it's been in Juneau for 3 days and not yet gone out on a truck. We paid for next day shipping and expected to be slow living in AK with the Anchorage hang-up. But really? 3 days to deliver in town? I'm not even out the road or downtown. They will be getting another call from me. I've already sent a request for a refund for shipping cost. I will note that on day 2 I saw the USPS go through our neighborhood 3 times and UPS once. Never did see the fed ex. After calling this AM said they are backlogged due to fog. 11:53 am On FedEx vehicle for delivery, It is 09:05 PM and I still don't have the package How long does it take to deliver something in Juneau? FedEx is the worst. They hold packages in Anchorage for several days (3-4) before sending them down to Juneau. There is no such a thing as 2-nd day service to Juneau 10 X better then ups! service, personal, the works!
Fedex Ship Center is a US Store based in Juneau, Alaska. Fedex Ship Center is located at 9203 Bonnett Way, Juneau, AK 99801, USA.
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