Returns with prepaid UPS ground from Amazon totally work. I had an Amazon return and they took it no problem and the gal was efficient and courteous. Also interesting that as soon as the return was entered into the UPS system, Amazon issued the credit. Yes, the hours are limiting however it is likely what they need to do to control costs with their limited presence here and it is likely timed around a particular flight. So, for these Amazon clothing purchases it works. Honestly the capital city of Alaska would be better without UPS. Companies we order from would not use their service if they were aware of the hours of 7-8pm Mon-Fri. I will often call in my order and ask it be delivered Fed-Ex. I've had to track down the ups truck to receive a gift held for over a month. Feel sorry for the customer service agents they are in a no win situation they have always been helpful and kind. * positive update: My recent order was 4/4/17, I went to the UPS office and asked them to please hold for my pickup, the agent was great and gave me the local phone number and the hours their in the office 7-9am loading trucks for delivery. It worked they called when package arrived 4/7/17 and I was able to pickup before 9am. Not perfect by any means but a work around and was not turned over to USPS as I've heard can happen. What the heck is with these stupid hours? Wish they would close down UPS here in Juneau and stop anyone from sending packages using them. They've had my package for more than 2 weeks now and didn't even try to tell me, then refused to deliver it. They just don't care at all. Very weak. If this joke of a business can't operate with professional business hours instead of 7pm-8pm only; they should respect the residents of Juneau enough to CLOSE! Shows just how much UPS thinks of customers as garbage that they allow this B$ so the franchisee can maximize their profit. One star is WAY MORE than this barnyard excuse for a business deserves! The worst way to ship anything form or to Juneau. Likely damaged and late.
Ups Cc Juneau is a US Store based in Juneau, Alaska. Ups Cc Juneau is located at 1900 Renshaw Way, Juneau, AK 99801, USA.
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