Was a decent experience. The manager and sales rep we purchased from were very nice and helpful. We've also had not so great experiences here with reps who acted as if they were being bothered because we weren't ready to buy at the time. 2 stars for an overall (slightly below) average experience, taking all things into consideration. I've worked for AT&T and their customer service standards tend to be a bit higher than what we experienced. I was rather surprised to find out that this is a corporate store and not an authorized retailer based on the experiences here. I switched to AT&T thinking they would be better and more helpful with any issues.....boy was I wrong. Every time I had to go to the local AT&T store it took half the day and they could never figure out the issues. They never seem to know anything useful.....the managers are a joke standing around looking daft and I kept getting more charged for things I never used. Asking them tok explain said charges was nothing but riddles and we'll get back to you in 48 hrs....needless to say I switched to Verizon the next day and am very happy. Went to buy samsung note 8 took 40 min to help Was not so busy And at the end don't have phone in stock such a waste of time. Very laid back. Average. There is a decent amount in stock, the location is convenient and access is simple. Some salespeople are very good others are not. I come in to have my phone replaced cuz they crashed it. There staff said it not me. Then I come back saying my phone is crashing and they tell me to factory reset it and try again. Frustration aside I do it and they tell me to come in once it acts up again. Well I do and the guy I see just keeps telling me no and after I deplane everything he just ignores how upset I am and just does what he can to get me out the door with some 1800 number to call cuz no one here wanted to actually help me. Worst visit ever!!!! Don't even bother coming here just deal with 1 800 drones cuz at least they will try to help you. Plus that's all the people here do. While I was here there was 4 people on speaker phone dealing with the 1 800 drones! So no one here actually helps people. Just more people to either call 1 800 with you or just kick you out and give you the 1 800 to deal with!!!! This is why I absolutely hate getting a new phone. Cuz these guys don't know what they are doing and have to ask each other all the time. Ugh! So anoying!!!!
At T is a US Electronics Store based in Juneau, Alaska. At T is located at 9400 Glacier Hwy #1, Juneau, AK 99803, USA.
Please contact with At T using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find At T opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Juneau