3 times I visited the store during the hours they have posted on the door. Each time they were shut. How do they stay in business. I just bought the same washing machine from Costco for $50 less with free delivery and installation, free hoses and an extra years warranty. 3 weeks delivery time. Would love to shop local but how when they when you can't even get through the door. Over two weeks ago I bought a refrigerator there- it was supposed to be delivered to AML, the marine shipping company. I was at work at a remote mining location working night shift for the next two weeks. When I got off work I was expecting to have the refrigerator at my home town where I could pick it up and install it. It was not there. I called Sears, nobody answered so I left a message. Two hours later- no reply so I called and left another message. Someone finally called me to tell me that AML was going to come pick up the refrigerator- two weeks late. Now it won't arrive in my town until I'm back at work. Rather than even offering an apology- I was given excuses. Sears in Juneau can eat a big bag of smashed @ss Holes. I won't be buying anything there anymore. non existence service--no body knows anything. how this place stays in business is a mystery.. we order,pay, and schedule a delivery. of coarse employees of sears have no knowledge of said delivery though we paid $100.00 . on receipt is date to be delivered. but its our fault thinking employees know how to read and conduct business----do not expect to have phone answered it just rings. steer clear of this place Not good They hardly ever answer the phone. We ordered a Bosch dishwasher, it took MONTHS to arrive, only after calling and reordering when it turned out they had never ordered it in the first place. It finally arrived - WRONG color! Have never had a good experience with this store.
Sears Hometown Store is a US Hardware Store based in Juneau, Alaska. Sears Hometown Store is located at 9105 Mendenhall Mall Rd STE365 Suite 365, Juneau, AK 99801, USA.
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