Order and delivery went well. I live in Alaska and the shipment to Seattle missed the barge to Juneau. I was called and told about the delay... I found the level of service to be good... Zero. That's what Home Depot customer service has earned. I've been trying to get a warranty replacement for a broken window (broken in shipment) for FOUR MONTHS. Twice, after wait times twice as long as PROMISED, Home Depot has brought me the WRONG WINDOW. The first was rectangular (for an arched opening) and I had a Home Depot employee tell me that that was the ONLY OPTION for replacement (A LIE). The second was a single pane of glass, to replace what is supposed to be a double pane assembly. The last time I ordered from Home Depot a critical part was also damaged, which took SIX MONTHS to replace. ABSOLUTE INCOMPETENCE. It's another sad visit to Home Depot Juneau. While trying to buy an outdoor play set for my child. 1. First employee acts dumb and does nothing to help with purchase of product or accessories. Second employee looms around store and totally disappears. Third employee is helpful but can not find accessories that are listed as in stock. Forth employee walks up and comments "Good luck finding that" when he was not even part of the transaction. Last employee is helpful at the service desk. 2. Home Depot online and on store computers shows no less than 3 different models of child swings available and no one has any idea where they are so I am told they never existed. 3. I want the slide accessory for the play set. They don't have it in stock, it appears to have recently been sold. No one can tell me if it will reorder automatically or what the status of a normal inventory item will be. If I special order it the time frame is 4 to 6 weeks. This is the typical service I get from this Home Depot every time I make a big purchase. Nothing is smooth with the customer experiance in this store. It is amazing the lack of knowledge the employees posses. I was asking for a type of screw and the associate literally took out his phone and googled it on the home depot website to find the isle (P.s. I needed a fillips head wood screw. The most basic screw out there). Any time I visit this location they are either rude or completely oblivious. I am currently calling the store and I've been waiting for someone to answer for over 15 minutes. I have to call because their online stock almost never reflects what they actually have in the store. No way they are THAT busy at 11am on a Thursday...It's a shame, Home Depot used to be one of my favorite stores! I'd love to say that again.... step it up! We love having Home Depot here in Juneau. They offer a full line of home and building materials that would not be easily sourced here without Home Depot. Pricing is most reasonable and staff is pleasant.
The Home Depot is a US Hardware Store based in Juneau, Alaska. The Home Depot is located at 5201 Commercial Blvd, Juneau, AK 99801, USA.
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