As other reviews have stated, in need of some refurbishing. A little on the "run-down" side. Not horrible but not a "3-star" place either. A bit over-priced but probably get away with it due to its proximity to where the cruise ship crowd disembark. Will definitely look for another hotel next time in Juneau. Great place to stay near downtown Juneau. We found them very accommodating -- my wife and I few into Juneau early morning and as such hadn't had a night's sleep. We checked late morning to see if we could check in early, and they worked it out for us - it was so nice to be able to catch up with a few hours of sleep. While this place is more like a Motor Inn, it was clean and comfortable, and the service was good. Disappointed. Room opened to parking lot, across from liquor store. Proprietor read rules that I would never in my wildest dreams think of breaking upon check-in, including letting us know that we would be fined $700 if we smoked in the room (I detest smoke). Also we were told not to break things and to be nice. I must look like some sort of trouble maker, based on that lecture. Room was hot, window not operable. Old and dated, very small bathroom with no place to put your things. I would not recommend staying at this place, unless you really want to economize. You get what you pay for. Very hot rooms (early May) even with the heat turned off. The free shuttle from airport is convenient however it was a disaster trying to set up the return shuttle back to the airport. We asked 2 different front desk employees to set up a shuttle for the afternoon we were leaving because they both said it wasn't set up when we checked. Then we got a call at 2 am from the shuttle driver saying she was ready to drive us even though it was set up for 2 pm. Thank you for waking us up at 2 am for absolutely nothing. The front desk staff all seemed confused and were not friendly. They only cleaned our room and provided more towels and shampoo 1 out of 3 days. Our TV also did not work. We informed the staff of the broken TV and they said it would be fixed. That evening they assured us that the TVs were fixed by the cable company however the TV never worked for the 3 days we were there. It was easier to not address the issue again than dealing with the front desk staff. The only positive aspect about this hotel is that the location is easy to walk to many places After reading some of the reviews, I was pleasantly surprised at the cleanliness, comfort and appearance of the hotel. Everything was clean, the pillows were plump and fresh and everything was in working condition. The complementary shuttle to and from the airport was on time. It was close to everything and the area was nice.
The Driftwood Hotel is a US Lodging based in Juneau, Alaska. The Driftwood Hotel is located at 435 W Willoughby Ave, Juneau, AK 99801, USA.
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