Took our 2009 Toyota Tacoma in to have new tires and rims put on. They did it quickly and also pointed out we had some Toyota recall work that needed to be done. They had the parts and were able to schedule is the very next day so we left the vehicle there for another day. Mendenhall Auto did a great job on the vehicle and got it done quickly! Worst experience ever with a car repair! Even though we had an appointment, our car wasn't even looked at for over a week. When we contacted them after a week we were told "it is next in line" which wasn't true. It was very difficult to contact the man "in charge" of my car. We had to call numerous times to speak with him. I was without my vehicle for over three weeks and had to redo ferry tickets for it twice which entails a $20 change fee. Regardless of the reputation I've heard this business to have, they did a fantastic job working on my 2014 Lexus IS 350. The Toyota service techs did a full inspection of the vehicle looking for a possible issue in the rear of the car. My Lexus was in the shop for several hours---they also did a full oil service of the vehicle and provided me a free shuttle to and from downtown Juneau. In the end they found nothing wrong with my car and charged me only for the oil change. Thanks gentlemen---you were all very professional. I'm looking forward to doing business with you again. Keep up the good work! Miles A garbage dealership with spoiled car dealers. It would be wise to just look to Anchorage for your new car. You will get a better selection, a better deal, better service, and overall be happier with your purchase. Dont settle with Mendenhall Auto. Service Desk folks and sales folks are very courteous and for the most part appear informed, but the pricing on their work is easily 40-50% higher than the independent shops in town. My suggestion is to visit your favorite independent shop as soon as your M.A.C. warranty is no longer in effect. Shop it. Caveat Emptor!
Mendenhall Auto Center is a US Car Dealer based in Juneau, Alaska. Mendenhall Auto Center is located at 8725 Mallard Street, Juneau, AK 99801, USA.
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