They don't wait for your flight. Customer service sucks too. Met all of our needs, which the big companies could not. Was picked up at the airport on time, did paperwork and used the car for a day, then went to our chartered boat at the dock. Left car there and it was picked up. Seven days later, an eleven passenger van was at the dock for our ten person crew. Used the van overnight and left it next to airport for pickup after we caight our 6 AM flight. Used vehicles were in good condition and rates much lower. Good deal all around and very friendly service. The people that work at front desk all know the boss. Thats how they got the job.. one of the girls at front desk is bosses daughter. Some of the cars are really clean and some ain't.. pick a different rental company.. Showed up at 1:45 pm to pick up my rental car for which I had a reservation. Waited for 45 minutes for someone to show up at the counter. Called the manager but he did not answer his phone and I could not leave a message because his mailbox was full. Called budget “customer service” and they said that someone should be there and just continue to wait. This is not the first time I had problems with the insane incompetence of this organization. My company has negotiated rates with them which means I have to keep using them, but whatever you do, DO NOT rent from this location. Everyone working here should be standing in the unemployment line.
Budget Car Rental is a US Car Rental based in Juneau, Alaska. Budget Car Rental is located at 1873 Shell Simmons Dr, Juneau, AK 99801, USA.
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