Brought my vehichle in on June 26 for breaks did evauation and work in same day goid price great service A few months ago I brought my car Affordable Auto to repair a rusted out brake line. I was told by affordable that the work could not be completed. I tried to give them money to fix my brake line (as they are trained to do so) and they refused to do the work. I called around and Ishmael at Foreign Auto said, "If I can't do it, no one can". Ishmael not only provided EXCELLENT customer service, he also FIXED the brake line right away!. My little Toyota Corolla is still zipping around town getting amazing gas mileage and the brakes work wonderful!! Thanks for being a great auto resource in Juneau, Ishmael! I was more than happy to spend my money at Foreign Auto to get my car repaired! The WORST customer service I've ever experienced! I believe untruthful, misleading and argumentative. I called later to speak to manager to discuss experience. ( they had my car 11days and never even started work). I got the same person who I always had poor communication with. He then accused me of having a problem w/his accent ( not ) and then called me back to " discuss. proceeded to defend himself, argue w/me and tell me they were weeks behind schedule. Total BS. BTW They " ordered parts" but never actually looked at car. Hmmmmmmmm I had a 1976 ford and they refused to even look at it... I left my car for over a week to see if there was anything more than clearing the "Service Now" warning. I attempted calling two times while on vacation to see if they had found anything wrong and they still hadn't run diagnostics. When they finally picked me up, they charged me $165 to clear the "Service Now" alarm and top my washer fluid. And to top it off, there was a tear in my drivers' seat which I didn't notice until I was about to leave. Once I pointed it out to him, he said it was normal wear. An apology at the very least would have been nice or at least a "let me see if my guy had something sharp in his pocket" would have sufficed. Don't take your car here- they'll rip you off and possibly rip up your seats in the process.
Foreign Auto Repair is a US Car Repair based in Juneau, Alaska. Foreign Auto Repair is located at 9104 Mendenhall Mall Rd, Juneau, AK 99801, USA.
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