Sometimes their service isn't the greatest. It really depends on who's working when you need help. The best part about them being here is that they have prices on parts that are competitive with Amazon, and even some online retailers that specialize in the sale of auto parts, which is fantastic for Juneau. If you want to buy parts from these guys, I would advise you to check for what you need ahead of time. Their website tells you what is in-stock at your local stores, and you can even check each part to see if it'll fit on your vehicle with a tool on their website. From there you can buy online and pick up in store to guarantee you get what you're looking for, or simply set aside the part numbers so you have that on-hand if they recommend a different part. Their core charges on parts are very reasonable, too - high enough to still motivate you to bring back your old parts, but not so high as to cost as much - if not more than - the part itself. For reference, I recently had a brake job done by an auto shop in town - it cost me a few hundred bucks less to just go over to O'Reilly's and buy the parts myself without any sort of discount than it would've cost me to let the auto shop buy from their supplier. That's how inexpensive these guys are compared to the competition. I brought a broken part in to make sure I got the right part... had to expidite it.was not even close... I'll try my luck and business with Napa. Thanks for the waste of time. These guys would rather argue about who took an initial order than focus on getting the right parts to you. Always late, always forgetting to ship, and less than professional. Do not recommend at all. Four separate occasions that there has been some kind of screw up getting parts for a very common vehicle. This shop is worthless. The guys here really gave me a huge help. I'm moving and needed a new battery for my car. They got one for me and helped me swap it out too! I called to order parts and I was told they he's was too busy helping customers to run around and pull parts, I guess they didn't want my 600$
O Reilly Auto Parts is a US Car Repair based in Juneau, Alaska. O Reilly Auto Parts is located at 1740 Ralphs Way, Juneau, AK 99801, USA.
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